The North Carolina CLASS Participant Portal will be unavailable this Saturday, October 5, from 9:00 a.m. to 2:00 p.m. ET for routine maintenance. We apologize for the inconvenience.

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A comprehensive introduction to the North Carolina CLASS portfolio 
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Answers to commonly asked questions about North Carolina CLASS

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North Carolina League of Municipalities

Client Services

How can we help you?

North Carolina CLASS welcomes the opportunity to address your comments and questions. If you cannot find the answer to your question in our Questions & Answers section, please contact us at:

North Carolina CLASS Client Services
717 17th Street, Suite 1850
Denver, CO 80202
Phone: (866) 200-3536
Fax: (866) 200-3537

You may submit questions for the North Carolina CLASS Client Service team using the form below, and a member of the North Carolina CLASS Service team will contact you. If you would like to contact a member of the North Carolina CLASS Relationship team, please click here.

North Carolina CLASS Client Service Request Form

Common Questions

  • What is the North Carolina CLASS Online Transaction Portal? 

  • The North Carolina CLASS Online Transaction Portal is a secure, Internet-based transaction system that allows registered North Carolina CLASS Participants to self-manage their North Carolina CLASS accounts. The portal is available 24/7, 365 days a year.

  • How does a new North Carolina CLASS Participant receive login credentials? 

  • All Participants will receive login credentials via email upon the establishment of their account. If you do not currently have online credentials, please reach out to Client Services at (866) 200-3536 or email clientservices@ncclass.com

  • How quickly can I expect to receive login credentials? 

  • Login credentials will be distributed once a user is added to an account.

  • What is the difference between a wire and an ACH? 

  • Wires are funds transferred via the Federal Reserve Wire System and can be processed and received by your beneficiary bank on the same day if the transaction is requested prior to the 12:00 p.m. ET cut-off. ACHs (Automated Clearing House) are processed overnight and are generally available to the beneficiary bank one business day after the transaction request has been made. 

Hours of North Carolina CLASS Client Service Operation:

Monday – Friday 8:00 a.m. – 5:00 p.m. ET

 

Daily Cut-off Time for Transactions:

12:00 p.m. ET

 

Updating your Account:

If you would like to update Account Contacts or Authorized Banks on your North Carolina CLASS account, you can do so by navigating to the Administration section of the North Carolina CLASS Online Transaction Portal.