Prime-style local government investment pool 

Current and historical rate information

A comprehensive introduction to the North Carolina CLASS portfolio 
Get to know our diverse and experienced public finance officials who oversee the program
Our administrator, auditor, custodian, and legal counsel
Enrollment documents, prospectuses, and financials 
Updates, newsletters, and special reports
Upcoming Board meetings, holidays, events, and conferences
Answers to commonly asked questions about North Carolina CLASS

Getting started is easy; join today and start earning tomorrow!

Assistance with your accounts and answers to your North Carolina CLASS questions
Contact our investment professionals who can provide you with information about the program 

Client Services

How can we help you?

North Carolina CLASS welcomes the opportunity to address your comments and questions. If you cannot find the answer to your question in our Questions & Answers section, please contact us at:

North Carolina CLASS Client Services
717 17th Street, Suite 1850
Denver, CO 80202
Phone: (866) 200-3536
Fax: (866) 200-3537

You may submit questions for the North Carolina CLASS Client Service team using the form below, and a member of the North Carolina CLASS Service team will contact you. If you would like to contact a member of the North Carolina CLASS Relationship team, please click here.

North Carolina CLASS Client Service Request Form

Common Questions

  • What is the North Carolina CLASS Online Transaction Portal? 

  • The North Carolina CLASS Online Transaction Portal is a secure, Internet-based transaction system that allows registered North Carolina CLASS Participants to self-manage their North Carolina CLASS accounts. The portal is available 24/7, 365 days a year.

  • How does a new North Carolina CLASS Participant receive login credentials? 

  • All Participants will receive login credentials via email upon the establishment of their account. If you do not currently have online credentials, please reach out to Client Services at (866) 200-3536 or email clientservices@ncclass.com

  • How quickly can I expect to receive login credentials? 

  • In most cases, login credentials will be emailed to you on the same day as requested; otherwise, credentials will be available on the following business day.

  • What is the difference between a wire and an ACH? 

  • Wires are funds transferred via the Federal Reserve Wire System and can be processed and received by your beneficiary bank on the same day if the transaction is requested prior to the 12:00 p.m. ET cut-off. ACHs (Automated Clearing House) are processed overnight and are generally available to the beneficiary bank one business day after the transaction request has been made. 

Hours of North Carolina CLASS Client Service Operation:

Monday – Friday 8:00 a.m. – 5:00 p.m. ET

 

Daily Cut-off Time for Transactions:

12:00 p.m. ET

 

Updating your Account:

If you’d like to update authorized individuals or linked bank accounts on your North Carolina CLASS account – please print, fill out, sign and return the Contact Amendment Form and/or Bank Amendment Form that are available in the Help Center within the North Carolina CLASS Online Transaction Portal. 

Holidays/Early Closures